scroll down or click on link to read. 1️⃣ Definition 2️⃣ The Emotional Impact of Withholding on you 3️⃣ The power of Withholding 3️⃣.2️⃣ The Power of Withholding info-graph 4️⃣ Ways to deal with Withholding behaviour.
Withholding is the act of refusing to give you something you feel you need. They can be withholding facts or an explanation, an apology, test results, or even treatment. Holding on to information is normally designed to show you who is in charge. And sometimes because they fear the repercussions of releasing the information to you. It is a leading cause of anxiety and stress during any complaint process.
2️⃣ The Emotional Impact of Withholding on you.
You feel you are being:
▶️ Ignored and/or
▶️ You feel you have no control over the situation.
2️⃣.2️⃣ Requests for an explanation are often met with:
▶️ ‘you’re overreacting,’
▶️ ‘you don’t understand.’
3️⃣ The Power of Withholding.
In an attempt to create the impression that:
▶️ there is no need to apologise to you as they have done nothing wrong.
▶️ You don’t deserve treatment
3️⃣.2️⃣ Power of Withholding Info-graph
3️⃣.3️⃣ As either choice of:
▶️ Disengaging from Treatment.
▶️ Not following through on the Complaint.
Has the potential to make you feel powerless. As you feel you do not have the ability to improve the situation or protect yourself and you may start to feel a sense of hopelessness. This behaviour may bring about a need for you to react in what could be viewed as ‘inappropriate’ ways to try to get them to listen to what you are saying. Which inevitably leads to more conflict.
4️⃣ Ways to deal with withholding behaviour.
▶️ One way to overcome withholding, is to exercise your legal right to view your health records. Via a Subject Access Request of the General Data Protection Act 2018.
▶️ Another suggestion is to only communicate in writing so you will have a record of the content and date/s of all communications.
▶️ If this is not practical and you do not require permission to to record your side of the conversation. I would recommend you record your responses.
▶️ However if you do not have the technology to do this, then you may wish to take your own minutes and email or post them to the chair of the meeting as soon as practical after the end of the meeting/conversation.
Read more on the Legislation designed to prevent this behaviour.