Regulation 16 Right to Complain.

nhs complaint handling legislation and standards flag professional behaviour from the pen of
nhs complaint legislation red flag professional

The guidelines in this Regulation make sure that you
can:

▶️ complain about all of your care and treatment.
▶️ that all of you complaints are investigated in a thorough, impartial & robust way.
▶️ They must take action and put measures into place to make sure any failures do not happen again.