Regulation 16 Right to Complain.

Regulation 16: All Complaints must be investigated.
nhs complaint legislation red flag professional

The guidelines in this Regulation make sure that you
can:

▶️ complain about all of your care and treatment.
▶️ that all of you complaints are investigated in a thorough, impartial & robust way.
▶️ They must take action and put measures into place to make sure any failures do not happen again.