Regulation 20 Duty of Candour.

nhs duty of candour red flag professional behaviour  go wrong the NHS should make things right

The intention of this regulation is so that everyone is aware of what must be done when things go wrong with care and treatment, including:
▶️ informing you about the incident
▶️ providing you with reasonable support,
▶️ telling you the truth about what went wrong and how they will change things to stop this happening again.
▶️ tell you how sorry they are.