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FromThePenOf

The Home of Trauma information & resources

  • Healthcare Legislation
    • The Local Authority, Social Services & NHS Complaints Act 2009.
      • Regulation 13, Complaint do’s & Dont’s.
      • Regulation 14 More Complaint do’s & dont’s.
      • Regulation 16, Receiving & Acting on Complaints.
    • The NHS Health & Social Care Act 2008. (Regulated activities 2014.)
      • Regulation 10 Treat all who use NHS with Dignity & Respect.
      • Regulation 12 Safe Care & Treatment.
      • Regulation 13 Safeguarding all.
      • Regulation 16 Right to Complain.
      • Regulation 20 Duty of Candour.
      • Fit & Proper Person CEO Regulation.
      • Fit & Proper Employee Regulation.
  • Trauma Info & resources
    • Trauma Informed Practice
    • What is Trauma and Complex Trauma?
    • What is a Post Traumatic Stress Disorder.
    • The role of the Vagus Nerve in Trauma
    • Steps to help Identify & Heal Trauma
    • Practical Tips to help you deal with Trauma
    • Sources of Support
    • 5 things I like about myself Worksheet
    • Thought awareness worksheet
    • Ways to manage Stress Worksheets
      • My Stress Triggers
      • What I can control Worksheet
      • My Coping Skills Worksheet
      • What Coping Skills do I already have Worksheet
  • Content Page
    • Privacy Policy
  • Red Flag Professional Behaviour causes Trauma:
    • Why use ‘Deny, Deny, Deny’
    • The use of Minimisation to trivialise
    • the Mental Filter of Organisational Bias
    • Intimidation Tactics designed to Control your Response
    • The bloodless murder of Character Assassination
    • Withholding
    • Shame and Blame
    • Humiliation by Healthcare workers
    • Gaslighting to question your sanity
    • Reality Reconstruction of events
    • Control by delays & ghosting.
    • The 4 D’s of Discrediting.
    • Flying Monkeys & Enablers by Silence, the assistants of the Bullies.
  • The Just/Accountable Culture – An Overview
    • The 3 skills every safe workplace employee needs to know
      • CLAIM NO. H10Y239
    • 5 Skills needed to master the Just Culture approach to Complaint Investigtions
    • The 5 Rules of effective Complaint Investigations
    • The Just Culture asks all investigators to ask & answer these 5 questions: 
    • The 3 behaviours that a Just Culture investigation focuses on.
    • Just Culture Resources/Support
    • Resource: Communication and Optimal Resolution (CANDOR) process to assist Healthcare Complaint Handling
    • An article: 5 conditions necessary for Just Culture investigations
    • Resource: Introduction to the Psychology of the Culture of Change
    • Resource: The Psychology of the Culture of Change (more info)
  • the Red Flag Behavioural Changes of Trauma
    • Triggers trip the Threat switch.
    • Is this Threat a danger to me?
    • The size of your Window of Tolerance determines your response to stress
    • The Stress alarm.
    • Stress ‘I will run away’ choice.
    • Stress choice, I will Fight this.
    • Stress choice, I am Frozen with indecision.
    • Stress choice, please like me so you won’t hurt me.
    • I have been betrayed behaviour.
    • Avoidance & escape behaviours.
    • I feel numb & on autopilot behaviour
    • Thoughts on play-rewind-repeat.
    • I don’t trust you behaviour.
    • I’m Overwhelmed by Stress
    • A rollercoaster of emotions.
    • Depressed, hopless & feeling helpless.
    • Injustice & hair trigger anger.
    • Shattered Assumptions.
    • Scanning for threats with thought radar.
    • Foreshortened Future
    • The Distress of trauma stimulus.
    • ‘I’m tired, will you leave me alone’ behaviours.
    • Kindling of Trauma Overwhelm Symptoms
    • Talking when the stress fire alarm is ringing.
  • NHS Complaints Letter Templates
    • Amend Healthcare Records Template
    • Treatment Complaint Template Letter.
    • Request Healthcare Records
    • Fishing & Fact Finding Template Letter.
    • Minutes of Meeting Template
      • NHS Local Resolution Meetings

The Local Authority, Social Services & NHS Complaints Act 2009.

nhs complaint handling legislation and standards flag professional behaviour from the pen of
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nhs complaint handling legislation and standards flag professional behaviour from the pen of
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