1️⃣ All complaints received by NHS & Social Care services must be investigated.
2️⃣ The Complaints system must be able to:
▶️ identify,
▶️ receive,
▶️ record,
▶️ handle and
▶️ respond to complaints.
by the following:
▶️ users of the service, family members and service user advocates
▶️ The Regulator of the standards within the NHS & Social Care, the Care Quality Commission abbreviated to the CQC.
3️⃣ Action must be taken in the investigation identifies a failure in:
▶️ treatment,
▶️ administration
▶️ system failure..
