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FromThePenOf

The Home of Trauma information & resources

  • Healthcare Legislation
    • The Local Authority, Social Services & NHS Complaints Act 2009.
      • Regulation 13, Complaint do’s & Dont’s.
      • Regulation 14 More Complaint do’s & dont’s.
      • Regulation 16, Receiving & Acting on Complaints.
    • The NHS Health & Social Care Act 2008. (Regulated activities 2014.)
      • Regulation 10 Treat all who use NHS with Dignity & Respect.
      • Regulation 12 Safe Care & Treatment.
      • Regulation 13 Safeguarding all.
      • Regulation 16 Right to Complain.
      • Regulation 20 Duty of Candour.
      • Fit & Proper Person CEO Regulation.
      • Fit & Proper Employee Regulation.
  • Trauma Info & resources
    • Trauma Informed Practice
    • What is Trauma and Complex Trauma?
    • What is a Post Traumatic Stress Disorder.
    • The role of the Vagus Nerve in Trauma
    • Steps to help Identify & Heal Trauma
    • Practical Tips to help you deal with Trauma
    • Sources of Support
    • 5 things I like about myself Worksheet
    • Thought awareness worksheet
    • Ways to manage Stress Worksheets
      • My Stress Triggers
      • What I can control Worksheet
      • My Coping Skills Worksheet
      • What Coping Skills do I already have Worksheet
  • Content Page
    • Privacy Policy
  • Red Flag Professional Behaviour causes Trauma:
    • Why use ‘Deny, Deny, Deny’
    • The use of Minimisation to trivialise
    • the Mental Filter of Organisational Bias
    • Intimidation Tactics designed to Control your Response
    • The bloodless murder of Character Assassination
    • Withholding
    • Shame and Blame
    • Humiliation by Healthcare workers
    • Gaslighting to question your sanity
    • Reality Reconstruction of events
    • Control by delays & ghosting.
    • The 4 D’s of Discrediting.
    • Flying Monkeys & Enablers by Silence, the assistants of the Bullies.
  • The Just/Accountable Culture – An Overview
    • The 3 skills every safe workplace employee needs to know
      • CLAIM NO. H10Y239
    • 5 Skills needed to master the Just Culture approach to Complaint Investigtions
    • The 5 Rules of effective Complaint Investigations
    • The Just Culture asks all investigators to ask & answer these 5 questions: 
    • The 3 behaviours that a Just Culture investigation focuses on.
    • Just Culture Resources/Support
    • Resource: Communication and Optimal Resolution (CANDOR) process to assist Healthcare Complaint Handling
    • An article: 5 conditions necessary for Just Culture investigations
    • Resource: Introduction to the Psychology of the Culture of Change
    • Resource: The Psychology of the Culture of Change (more info)
  • the Red Flag Behavioural Changes of Trauma
    • Triggers trip the Threat switch.
    • Is this Threat a danger to me?
    • The size of your Window of Tolerance determines your response to stress
    • The Stress alarm.
    • Stress ‘I will run away’ choice.
    • Stress choice, I will Fight this.
    • Stress choice, I am Frozen with indecision.
    • Stress choice, please like me so you won’t hurt me.
    • I have been betrayed behaviour.
    • Avoidance & escape behaviours.
    • I feel numb & on autopilot behaviour
    • Thoughts on play-rewind-repeat.
    • I don’t trust you behaviour.
    • I’m Overwhelmed by Stress
    • A rollercoaster of emotions.
    • Depressed, hopless & feeling helpless.
    • Injustice & hair trigger anger.
    • Shattered Assumptions.
    • Scanning for threats with thought radar.
    • Foreshortened Future
    • The Distress of trauma stimulus.
    • ‘I’m tired, will you leave me alone’ behaviours.
    • Kindling of Trauma Overwhelm Symptoms
    • Talking when the stress fire alarm is ringing.
  • NHS Complaints Letter Templates
    • Amend Healthcare Records Template
    • Treatment Complaint Template Letter.
    • Request Healthcare Records
    • Fishing & Fact Finding Template Letter.
    • Minutes of Meeting Template
      • NHS Local Resolution Meetings

Regulation 10 Treat all who use NHS with Dignity & Respect.

nhs complaint handling legislation and standards flag professional behaviour from the pen of

This Regulation sets out guidelines to ensure that that people receiving care and treatment from the the NHS are treated with:

▶️ respect and

▶️ dignity.

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