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The Home of information & resources to identify, treat & prevent Trauma
The Local Authority, Social Services & NHS Complaints Act 2009.
Regulation 13, Complaint do’s & Dont’s.
Regulation 14 More Complaint do’s & dont’s.
Regulation 16, Receiving & Acting on Complaints.
The NHS Health & Social Care Act 2008. (Regulated activities 2014.)
Regulation 10 Treat all who use NHS with Dignity & Respect.
Regulation 12 Safe Care & Treatment.
Regulation 13 Safeguarding all.
Regulation 16 Right to Complain.
Regulation 20 Duty of Candour.
Fit & Proper Person CEO Regulation.
Fit & Proper Employee Regulation.
Trauma Info & resources
Trauma Informed Practice
What is Trauma and Complex Trauma?
What is a Post Traumatic Stress Disorder.
The role of the Vagus Nerve in Trauma
Steps to help Identify & Heal Trauma
Practical Tips to help you deal with Trauma
Sources of Support
5 things I like about myself Worksheet
Thought awareness worksheet
Ways to manage Stress Worksheet
Red Flag Professional Behaviour causes Trauma:
Why use ‘Deny, Deny, Deny’
The use of Minimisation to trivialise
the Mental Filter of Organisational Bias
Intimidation Tactics to Control you
The bloodless murder of Character Assassination
Shame and Blame
Humiliation by Healthcare workers
Gaslighting to question your sanity
Reality Reconstruction of events
Control by delays & ghosting.
The 4 D’s of Discrediting.
Flying Monkeys & Enablers by Silence, the Bullies Assistants.
the Red Flag Behavioural Changes of Trauma
Triggers trip the Threat switch.
Is this Threat a danger to me?
The size of your Window of Tolerance determines your response to stress
The Stress alarm.
Stress ‘I will run away’ choice.
Stress choice, I will Fight this.
Stress choice, I am Frozen with indecision.
Stress choice, please like me so you won’t hurt me.
I have been betrayed behaviour.
Avoidance & escape behaviours.
I feel numb & on autopilot behaviour
Thoughts on play-rewind-repeat.
I don’t trust you behaviour.
I’m Overwhelmed by Stress
A rollercoaster of emotions.
Depressed, hopless & feeling helpless.
Injustice & hair trigger anger.
Scanning for threats with thought radar.
The Distress of trauma stimulus.
‘I’m tired, will you leave me alone’ behaviours.
Kindling of Trauma Overwhelm Symptoms
Talking when the stress fire alarm is ringing.
NHS Complaints Letter Templates
Amend Healthcare Records Template
Treatment Complaint Template Letter.
Request Healthcare Records
Fishing & Fact Finding Template Letter.
Minutes of Meeting Template
NHS Local Resolution Meetings
The Just Culture Investigations
Just Culture Investigations
The Just/Accountable Culture – An Overview
Human Error in Just Culture accountability
At Risk Behaviour in the Just/Accountable Culture of Complaint Handling
Reckless Behaviour and Just Culture Accountability
The role of the Organisation in Just Culture Investigations.
5 conditions necessary for Just Culture investigations
Just Culture Resources/Support
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