Regulation 16, Receiving & Acting on Complaints.

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nhs complaint handling legislation and standards flag professional behaviour from the pen of

1️⃣ All complaints received by NHS & Social Care services must be investigated.

2️⃣ The Complaints system must be able to:

▶️ identify,

▶️ receive,

▶️ record,

▶️ handle and

▶️ respond to complaints.

by the following:

▶️ users of the service, family members and service user advocates

▶️ The Regulator of the standards within the NHS & Social Care, the Care Quality Commission abbreviated to the CQC.

3️⃣ Action must be taken in the investigation identifies a failure in:

▶️ treatment,

▶️ administration

▶️ system failure..