Claiming that events, a conversation or a referral did not take place. Even when presented with the evidence that it did. Is Denial.
*They often ‘Reconstruct’ Reality by twisting & reframing what they said or did. Paired with fake compassion. All done to portray them in a good light. For example,
* “I didn’t say that, I said ___
* _“If you remember correctly, I was actually trying to help you.”
The purpose of the use of Denial, is to make you question your own memory and sanity. In the process, distracting you from addressing the real issue. Which is the neglect of your health.
Click here to read the Legislation designed to prevent this behaviour.
Not being listened to is distressing. To stop this, the Service User will either ‘fight’. To be heard. Or ‘flee’ to a place of safety.
Either action decision may mean withholding ‘treatment’ and or a ‘miscarriage of justice. “
The fallback position of the NHS is ‘institutional denial’ of your ‘unsubstantiated’ concerns.
That is why it is so important, to check the accuracy of your healthcare records. Via a Subject Access Request.Then, if necessary, Amend your Medical Records. As the more factual the information. The more likely they are to take your concerns seriously.