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This aim of From the Pen is not to create conflict.  Between the NHS, Regulators or Commissioners.  But to give knowledge and insight into the use of behaviours used to ‘control’ and manipulate your response.   Click on the Pictures and Links to read more on the about the harm that a campaign of emotional control directed at you.  From the ‘friendly fire’ of the Healthcare & Associated Services.  Can cause.

The Legislation governing the NHS Complaints process

NHS Complaint & Fact Finding Letter Templates

Click on the Picture to read more.
Click on the Picture to read more.
Click on the Picture to read more.
Click on the Picture to read more.

Sources of Support & Advice

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