What From the Pen Of hopes to achieve …

Sick and tired of not being heard …

Suspend all disbelief if you are going to enter the NHS complaints process. Welcome to the world of alternate reality where your hard boiled facts will become little candy floss lies. Where your perception of time and deadlines is based on earth time and the Gregorian calendar. When the evil overlords of the NHS Complaints process are tuned into the time zone of Planet Venus. Where the rulers of the NHS complaints system are distant relatives of the dementors who feast on your despair and misery. No, this is not the opening line of a suspense novel. It is the opening line of a blog that asks you, the reader to help change the way the NHS complaints process works?

If this is true then the NHS complaints departments are overflowing with management potential

I guesstimate that each Complaints team in the 168 NHS hospitals in England cost an average of £100 thousand pounds a year in admin and staff costs. Which totals £16.8 million a year. If we add the complaints services funded by NHS England for GP surgeries etc, then this blog guesstimates that the NHS complaints process costs somewhere between 32 to 48 million pounds a year.

Wow, the NHS complaints system costs an average of 32 000 000 ( as in million pounds) a year to run. That’s like a whole rollover lottery win. Thirty two million pounds could feed a whole lot of starving children or home the homeless or foot the plastic surgery bill for the Kardashian clan for an entire year. Once again, this blog asks the reader to decide if this is good value for money? If you, the reader feel that in its current form, the NHS complaints system is not good value for money, then please share this blogs aims on social media.

The very humble aims of From the Pen Of …

The ‘no name brand’ changes to the NHS complaints system that From the Pen Of hopes to achieve … with your support.

This blog hopes to limit the complaint dementors feasts by adding the following ‘flavours’  to the daily complaints menu:

1.i)  to put pressure on healthcare regulatory bodies to investigate Healthcare professionals who deliberately record false information within healthcare records by highlighting the issue on social media.

1.ii)  Amend current NHS legislation to allow Healthcare records to be easily amended

2.)  To amend current legislation so that all radiology departments are subject to the same scrutiny as other hospital departments by NHS regulating bodies.

3.)  Amend current legislation to allow financial penalties if an NHS Organisation does not comply with the NHS complaints legislation or conduct its investigations in a robust, objective and transparent manner.

4.) for NHS regulatory bodies to take whistleblowing by members of the public seriously.

Let’s start at the very beginning, it’s a very good place to start …

How do I begin my complaint?

The NHS complaints process is currently not stopping at the truth.  This blog asks for your support to fix this. The default setting of all NHS complaint departments is to ignore anything you make reference to in your complaint that is not backed up by the data in the healthcare records.  So if any part of your healthcare records are missing or the information is not true, then your complaint investigation will be based on either incomplete information or inaccurate information.  Hence the priority  of this blog , with your support, is to ensure that all healthcare records are easily amended.

Please click on this link to read the progress of the epetition campaign regarding accurate healthcare records Change, change the info in my Healthcare records … via an e-Petition,”

  1.  Don’t trust the NHS complaint departments to investigate objectively.  This blog cannot stress enough the importance of you or an advocate throughly examining your own healthcare record before you submit your complaint.  So pleae click on this link to read more on the Subject Access Request (SAR) and to copy  the SAR template document.   On your marks, get SAR … GO …get your healthcare records

2.  It can feel overwhelming to read through all of your healthcare records.  So I advice that you click on this link to read about how to categorise, sort and investigate your healthcare records including a template document to assist you with this task. Investigate a la CSI – categorise, sort, insert

3.  Okay, you have categorised all the healthcare records into the different categories and analysed the information. You feel you now have enough information to submit your compliant.  Please click on this link to view the NHS complaints letter template for you to copy and personalize.  This template incorporates the relevant NHS Complaints legislation and regulations.  The big complaint event

4.  The deadline to receive the report into your complaint has come and gone three times and finally you have a copy of the report. Contrary to the evidence you provided in your complaint, the report concludes that the NHS complaints department investigated there colleagues in another NHS department, who have done nothing wrong. are fuming.  How dare they! Once you’ve calmed down, you may start to think ‘I wonder if they’ve made this mistake before?’.  That’s where the Freedom of information (FOI) Act is so useful.  Click here to find out more about the FOI and to copy and personalize the FOI template letter.  Find Out Information with FOI

5. Still in a date of shock, you complain about the way your complaint was dealt with. At this stage, the NHS complaints department will probably offer you a resolution/mediation meeting to try and re-solve your complaint.  Click on this link to find out what the NHS won’t tell you about the resolution/mediation process.  Not upheld … let’s resolve!

6.  Read and hopefully support this blog’s desire to change current legislation to improve the accuracy of interpreting X-rays and scans by all X-ray and scanning departments affiliated with the NHS.  Medical imaging or Magical Eye Imaging ….l

Please feel free to share your family friendly, inoffensive to any race, religion or sexual orientation journey in the comment box below.


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