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The Home of Trauma information & resources
The Local Authority, Social Services & NHS Complaints Act 2009.
Regulation 13, Complaint do’s & Dont’s.
Regulation 14 More Complaint do’s & dont’s.
Regulation 16, Receiving & Acting on Complaints.
The NHS Health & Social Care Act 2008. (Regulated activities 2014.)
Regulation 10 Treat all who use NHS with Dignity & Respect.
Regulation 12 Safe Care & Treatment.
Regulation 13 Safeguarding all.
Regulation 16 Right to Complain.
Regulation 20 Duty of Candour.
Fit & Proper Person CEO Regulation.
Fit & Proper Employee Regulation.
Trauma Info & resources
Trauma Informed Practice
What is Trauma and Complex Trauma?
What is a Post Traumatic Stress Disorder.
The role of the Vagus Nerve in Trauma
Steps to help Identify & Heal Trauma
Practical Tips to help you deal with Trauma
Sources of Support
5 things I like about myself Worksheet
Thought awareness worksheet
Ways to manage Stress Worksheets
My Stress Triggers
What I can control Worksheet
My Coping Skills Worksheet
What Coping Skills do I already have Worksheet
Red Flag Professional Behaviour causes Trauma:
Why use ‘Deny, Deny, Deny’
The use of Minimisation to trivialise
the Mental Filter of Organisational Bias
Intimidation Tactics designed to Control your Response
The bloodless murder of Character Assassination
Shame and Blame
Humiliation by Healthcare workers
Gaslighting to question your sanity
Reality Reconstruction of events
Control by delays & ghosting.
The 4 D’s of Discrediting.
Flying Monkeys & Enablers by Silence, the assistants of the Bullies.
The Just/Accountable Culture – An Overview
The 3 skills every safe workplace employee needs to know
CLAIM NO. H10Y239
5 Skills needed to master the Just Culture approach to Complaint Investigtions
The 5 Rules of effective Complaint Investigations
The Just Culture asks all investigators to ask & answer these 5 questions:
The 3 behaviours that a Just Culture investigation focuses on.
Just Culture Resources/Support
Resource: Communication and Optimal Resolution (CANDOR) process to assist Healthcare Complaint Handling
An article: 5 conditions necessary for Just Culture investigations
Resource: Introduction to the Psychology of the Culture of Change
Resource: The Psychology of the Culture of Change (more info)
the Red Flag Behavioural Changes of Trauma
Triggers trip the Threat switch.
Is this Threat a danger to me?
The size of your Window of Tolerance determines your response to stress
The Stress alarm.
Stress ‘I will run away’ choice.
Stress choice, I will Fight this.
Stress choice, I am Frozen with indecision.
Stress choice, please like me so you won’t hurt me.
I have been betrayed behaviour.
Avoidance & escape behaviours.
I feel numb & on autopilot behaviour
Thoughts on play-rewind-repeat.
I don’t trust you behaviour.
I’m Overwhelmed by Stress
A rollercoaster of emotions.
Depressed, hopless & feeling helpless.
Injustice & hair trigger anger.
Scanning for threats with thought radar.
The Distress of trauma stimulus.
‘I’m tired, will you leave me alone’ behaviours.
Kindling of Trauma Overwhelm Symptoms
Talking when the stress fire alarm is ringing.
NHS Complaints Letter Templates
Amend Healthcare Records Template
Treatment Complaint Template Letter.
Request Healthcare Records
Fishing & Fact Finding Template Letter.
Minutes of Meeting Template
NHS Local Resolution Meetings
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